Mirraw FAQs

Shopping from us is easy!

 Select the product you’d like to buy. Create a login or proceed with guest login:

• Add products to your cart or just hit Buy Now.
• Choose or Add delivery address.
• Add a working phone number and email address.
• Use a preferred payment mode and confirm the order.

www.mirraw.com

Happy shopping.

So you are stuck in a traffic jam, or you are relaxing on a lazy Sunday afternoon. You don't feel like booting up your laptop in your free time. We have a great idea, listen to your playlist, relax and also shop for your favorite products on-the-go on our mobile app. Just download our app and your shopping is on.

    It is easy to update your Mirraw.com account and view your orders any time through 'My Account'.

    'My Account' allows you complete control over your transactions on Mirraw.com

• Manage/edit your personal data like address, phone numbers, email ids
• Change your password
• Track the status of your orders

You can view the status of your order by going on your Order Acknowledgement page.

1. Please visit this link:  http://www.mirraw.com/pages/track
2. Enter Your Order Number and Click Track.

You will be redirected to your Order Acknowledgement Page. 

Please find below the status definitions for your order.

Status of Order:

a) Order Placed-  Your order has been successfully placed and awaiting payment confirmation.

b) Confirmed– Your payment has been received and the order has been confirmed and is in process.

c) In Warehouse– All the products in your order have been received in our warehouse and are going under quality check

d) Quality Check– The products have passed the quality check. If any/all products have failed the quality check the same will be informed via email to the customer.

e) Stitching – If stitching has been requested this status will show completed once the products have been stitched and received in the warehouse.

f) Ready to Ship – The products have been packed and are ready to shipped to the buyer.

g) Dispatched – The order has been dispatched. An email with the tracking details will also be sent to the customer.

 

At every stage an automated email will be sent to the customer.

Unfortunately, products listed as 'Out of Stock' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability with sellers on Mirraw.com

Sorry, as per company policy, a package can’t be opened before delivery is accepted.

But you can accept the package & get in touch with us later in case you have any concerns.

On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you.

You can also track its status by visiting My Orders

Yes, we’ll make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time.

Yes, we deliver worldwide. Shipping is charged extra and is explained below.You will be able to see shipping charges at the final checkout page for the items you have selected. International shipping is available for all except  fragile items. You can place the order directly on the website. 

Payment Options: 

1. Paypal

2. International Credit Card / Debit Card / Net Banking 

3. Bank deposit 

Shipping Charges: 

• You can find the shipping charges by selecting your country on the order page. Shipping cost may vary depending on the location.

• For any home decor products the shipping charges would be extra depending on the products purchased. To know more please Contact Us;

• Delivery Time: 15 -18 business days for unstitched /semi stitched 

                           22 - 28 business days for stitched 

 

The order will come to Mumbai for the Quality Verification first and then shipped to your Address. We will send you the tracking details as soon as your order gets shipped from here.

• For cancellation before shipping, refunds are processed immediately
• If the order has been shipped,refund will be processed as soon as the order has been returned.

 

You can request for the item to be replaced or returned by visiting My Orders. Use the ‘Return’ option here & fill out the details of the issue so that we can help you.

Please contact our Customer Support so that we can look into this.

We’ll send you an e-mail & SMS once you’ve successfully placed your order!  We’ll also let you know as soon as the seller ships the item(s) to you/warehouse along with the tracking number(s) for your shipment(s). 

A hard copy of the invoice is sent along with your order. If you have not received a hard copy you can request for a soft copy by Contacting Us

Please check after 24 hours as the tracking ID for your order will take some time to be activated once it’s shipped.

Unfortunately, we are unable to honor requests for specific delivery dates, however rest assured that we will deliver by the promised delivery date.

1. Login to your account on Desktop / Mobile Website. Click here to login.

2. Enter your email address and password. Incase if you have forgotten your password then click here. You will receive an email to reset the password.

3. Once you are logged in, Go to My Orders and Select Your Order to Return.

4. Click On I agree button after reading the return policy.

5. Select the items you want to return and quantity of items.

6. Select an option from the Reason menu, and then add any additional information in the Notes box.

7. Select Refund or Replacement or Coupon and Submit the form.

8. If your order payment mode was Bank Deposit, you will have to enter your bank details for NEFT to Bank Account.

9. You may now ship the products back to us.

10. After shipping, you will have to enter the courier name and tracking number on our panel. You may also follow the link which is sent to you in email after creating your return request.

11. After submitting tracking information your return request will be verified by our team.

12. Our team would review the tracking details and revert within 48 hours.

The order can be cancelled within 24 hours from the time of order placement.

To cancel the order please contact the Customer Support

All Refunds are processed in 7-8 working days .
Refund is processed once the product is delivered back to the vendors and customer has shared the details required for refund.

Below is the details required to process refund.

Domestic:

1. If payment is made via credit / debit card - Please share the correct tracking details once the product is returned. Once the details are received the refund process is initiated.

2. If payment is made via Cash On Delivery / Deposit - Please share the correct tracking details once the product is returned. Also, please share account details with Name on Account, Bank Name, Branch, IFSC Code, Account Number used for NEFT Transaction. Once these details are received the refund process will be initiated.

International:

Please share correct tracking details once the product is shipped.

Please note that International Refunds are processed once the product is received by Mirraw.com.

• For cancellation before shipping, refunds are processed immediately
• If the order has been shipped, refund will be processed as soon as the order has been returned.

 

We offer refund methods as per your payment mode.

• Wallet - Available for orders on Android only.

• Back to source - In this case, the amount will be refunded to the payment mode that was originally used to pay for the order.

• NEFT transfer - Available for all Cash-on-Delivery orders. As per policy, cash refunds are not possible.

• Store Credit - In this case, the amount will be refunded in the form of store credit which can be availed in the next purchase.

Please be advised that your shipping address cannot be revised after the order has been placed and the acknowledgement has been sent.

Currently you can make payments using any of the following option.

 
1. Credit Card - We accept payments made using Visa/MasterCard / American Express / Maestro Cards

 

2. Paypal - Please note that you don't need a paypal account necessarily to use this option.

 

3. Bank Transfer - Using direct Netbanking to our bank account

Our bank details are:

Name: Mirraw Online Services Pvt. Ltd.

A/C No. : 06262560006234

Bank Name: HDFC Bank

Branch: NULL BAZAR - MUMBAI

IFSC Code: HDFC0000626

Swift Code: HDFCINBBXXX

If you face any issues, you can request us for a payment link/invoice. You don't have to place the entire order again. Feel free to get in touch with our Customer Support if you have any other queries.

In the case while making the payment, amount is debited and you get a cancellation email ,the amount is reversed back to your account within 72 hours .

In case the amount is not reversed please contact us  with the payment details so that we can check from our end.

 

You can save  your money in 2 forms

Referral amount : Your loyalty points gets added to this field.

Credit amount : If you return an item you have the option to credit your order total in your wallet.

•  How to use wallet?

Login to Mirraw Account using desktop or Mobile app

App
View the Mirraw credit under: Menu > My Wallet 
Desktop
View the Mirraw credit under: My Account > My Wallet 

Referral amount: You have the option to use your referral amount on your cart. At a time you will be able to use 10% of your referral.

Credit amount: You can use the full amount present in this field on your order total. This option is available once you checkout from the cart.
 

Delivery Time:- 15 - 18 Business days for Unstitched product.

                      :- 22 - 28 Business days for Stitched product.

 
The order will come to Mumbai for the Quality Verification first and then will be shipped to your Address. 

 

Our Customer Care Contact: Canada - +1 438 600 1780

                                           UK       - +44 195 278 0180

                                           Other Countries - +1 760 678 1780

 
Our Customer Care: www.mirraw.com/pages/help_center

Shipping Outside India / International
Shipping Time
Delivery Time:- 15 - 18 Business days for Unstitched product.

                    :- 22 - 28 Business days for Stitched product.

 
Shipping Cost
You can find exact shipping charges by selecting your country on the order checkout page. 

Shipping Charges may vary based on the location.

Shipping Locations
200+ Countries worldwide including US, UK, Canada, Mauritius, Malaysia, Australia, New Zealand, Germany, France, Fiji, Sri Lanka.

 

 

 
 

 

You can find the shipping charges by selecting your country on the order checkout page. 

Shipping Charges may vary depending on the location.

 

Note :- For queries you can Contact Us

Shipping Outside India / International
Shipping Time
Delivery Time:- 15 - 18 Business days for Unstitched product.

                    :- 22 - 28 Business days for stitched product.

 
Shipping Cost
You can find exact shipping charges by selecting your country on the order checkout page. 

Shipping Charges may vary depending on the location.

Shipping Locations
200+ Countries worldwide including US, UK, Canada, Mauritius, Malaysia, Australia, New Zealand, Germany, France, Fiji, Sri Lanka.

VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government.

International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation.

They are entirely the buyers responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis and need to be paid directly by the buyer

We ship to 200+ countries worldwide. You can select your country on the final checkout page. 

 

Shipping Time
Delivery Time:- 15 - 18 Business days for Unstitched product.

                      :- 22 - 28 Business days for Stitched product.
 
Shipping Cost
You can find exact shipping charges by selecting your country on the order checkout page. 

Shipping Charges may vary depending on the location.

Shipping Locations
200+ Countries worldwide including US, UK, Canada, Mauritius, Malaysia, Australia, New Zealand, Germany, France, Fiji, Sri Lanka.

 

Every time when an item crosses an international border from one country to another, it is subject to these charges by the importing country's rules and regulations.

Charges such as Custom or Import Duties, VAT, Local Sales Tax, Clearance charges are not in our or any seller's control and are determined by the respective local government bodies.

Shipping cost refers to the cost of shipping an item from the origin to the destination country and the same needs to be paid to the Courier partners.

Custom Duty is something which is over and above the Shipping Cost. Custom Duty charges are tax levied on import of goods by the Custom authorities of the respective Country.

Every time when an item crosses an international border from one country to another it is subject to these charges by the importing country rules and regulations. The charges may vary according to the rules of different countries depending on the item, item value, quantity, end use, materials or methods used to make the item and is solely at the discretion of the duty officer.

We have no control over these charges and cannot predict where they will occur. Every time when an item crosses an international border from one country to another it is subject to these charges by the importing country's rules and regulations. The charges may vary according to the rules of different countries depending on the item, item value, quantity, end use, materials or methods used to make the item and is solely at the discretion of the duty officer.

We encourage our Customers to touch base with your Country's Customs Office for a better clarity on the subject.

We have mentioned about the possible Custom Duty / VAT implications in our Shipping Policy, Frequently Asked Questions, Terms and Conditions and Disclaimer.

Since the Custom Duty / VAT implication varies from Country to Country and also not charged on 100% of the shipments, it is absolutely not possible for us to predict in 100% of the instances.

This may happen due to some Custom checking or any other Country specific rules. Please check whether your ordered items are intact and safe.

If not, please mention the same on the delivery acknowledgement copy, if any and also get in touch with our Customer Care team at the earliest. We shall be more than happy to assist you in the best possible manner.

Yes we do ship a copy of invoice along with the parcel. In case you require additional copy, we can always email it to you.

Shipping cost refers to the cost of shipping an item from the origin to the destination country and the same needs to be paid to the Logistic Partners.

Custom Duty is something which is over and above the Shipping Cost. Custom Duty charges are tax levied on import of goods by the Custom authorities of the respective Country.

Every time when an item crosses an international border from one country to another it is subject to these charges by the importing country rules and regulations. The charges may vary according to the rules of different countries depending on the item, item value, quantity, end use, materials or methods used to make the item and is solely at the discretion of the duty officer.

• In Standard Stitching the product is stitched as per the standard size given by customer for example 36,38 etc bust size.

• You can select standard stitching while placing the order.
• In standard stitching measurement form is not sent to the customer.
• It takes 7-8 days additional for delivery.
• For any query please Contact Us

In Custom Stitching the product is stitched as per the measurement given by customer .

It is customized as per the customer requirement.

You can select custom stitching while placing the order  ,

In custom stitching measurement form is sent to the customer, which needs to be filled within 48-72 hours post receipt of measurement form. 

It takes 7-8 days additional for delivery .

For any query Contact Us

Kindly Note the Stitching Payment/Measurements has to be received By Mirraw within 48/72 hours from the order placed.

Please use the link below to understand the entire stitching process:

http://www.mirraw.com/pages/stitching_information

 

The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only approximate values. Also there may be Slight difference in the design and pattern as compared to the picture shown on the the website.

While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors.

A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received. Mirraw.com firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered.

It is practically impossible for Mirraw.com’s Designers to replicate the same colors on an outfit as seen on your monitor. A variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor.

We wish to clarify and ascertain that every customer who orders any outfit from Mirraw.com is aware of this genuine problem. While ordering on internet, we suggest that customers should be extra careful of following -

1.Red, maroon and orange colors have a higher tendency to reflect a different shade than other colors. For example even if you yourself try to photograph from a digital camera or scan a red garment, in most of the cases it will show either as maroon or orange on the computer monitor and vice versa. Though imaging technology has advanced, still no full proof solution to this problem is available at the moment.

2.Many a time’s green and blue shades also overlap. Same is the case with off-white, white and cream colors.

3.Sea Green color sometimes looks Aqua blue and the other way around.

4.Some fabrics like raw silk, khadi silk, cotton silk, south cotton, brocade have a textured effect where we can see the weaving & threads are visible in different directions which is an inherent characteristic or feature of that fabric and proof of its authenticity. These are not defects. This raw finish is the beauty of these fabrics.

5. Handcrafted, hand dyed, hand printed, hand painted, hand embroidered, handloom, hand weaved products will always have minor differences when we compare them as they are not made by machines. Each piece will be unique. Handicraft artisans always try their best to make each piece better than the previous one. So, the product will always have minor variation keeping the same theme constant in artistic manner. The raw finish of the handicrafts cannot be compared with machine finished products as this raw finish is the beauty of the handicrafts items.

Beads and Sequences missing or Coming off We believe that customers who are ordering items with sequins and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off. Even with the best of handling and care this cannot be avoided altogether. Many a times during strict physical checking at the customs during transit, more than usual sequences and beads come off. Many a times it may happen that you open a box and find some pieces falling down on the floor. Or you wear the dress and in few hours you might lose some of them. Do not panic or over-react because if you look with a magnifying glass at any such dresses / saris worn by others, you will most certainly find some pieces missing or almost at a state of falling down.

Your are deemed to have accepted the terms and conditions. Mirraw.com reserves the right to time modify the Terms & Conditions of Use of the site without any prior notification to you.

For any order related issues or queries, please find the contact information as mentioned below:

www.mirraw.com/pages/help_center

Please allow a Turn Around Time of 24-48 hours for email resolutions.

Phone:

UK Customers -                +441-214-614-192

Canada Customers -         +15-817-054-535

Other Global Customers - +19-494-645-941

 

Email Id:    mcare@mirraw.com

Address:    Ground Floor Plot No. 07, Next To Kabuthar

                  Kana Lane, Near Dakshin Bar,

                  Opp. Hotel Windsor, Ballard Estate,

                  Mumbai, Maharashtra, India - 400001

Any queries regarding sales or any specific products, please find the contact information as below:

Link - www.mirraw.com/pages/help_center 

India - +91 84250 49812
International - +1 760 678 1780

 

For emails please allow a Turn Around Time of 72 hours for resolution.

Courier Partner	Contact	Website
DHL	1800 111 345/ 1800 200 1345	http://www.dhl.co.in/en.html
Fedex	1800 22 6161 / 1800 209 6161	http://www.fedex.com/in/
Aramex		https://www.aramex.com/
DTDC	080-25365032, 080-25365039	http://dtdc.com/
Blue Dart	1860 233 1234	http://www.bluedarttrackings.in/
Speed Post	1800-11-2011	https://www.speedposttrackings.in/
First Flight	022-39576666	http://www.firstflight.net/
Professional Courier	(080) 22110641/ 42/43/44/45	http://www.tpcindia.com/
Shree Maruti Courier	1800-212-1234	http://www.shreemaruticourier.com/

You can sell your product on our website, For more information please contact our vendor support team at sell@mirraw.com