The following are a list of issues with the dress I ordered from Mirraw.com:
1. I was promised by the agent (when I phoned to speak about my dress) that I could pay extra shipping and handling fee...
dbeda
The following are a list of issues with the dress I ordered from Mirraw.com:
1. I was promised by the agent (when I phoned to speak about my dress) that I could pay extra shipping and handling fees - which I did - and that my dress would get to me faster - within 10-12 business days - and this was a lie. I got my dress after waiting 17 days, and on top of that, I received an email BEFORE my dress was shipped out that « due to a technical difficulty, my dress would take 3 additional business days to ship ». I contacted Mirraw and explained that I needed the dress ASAP for my legal marriage as the day was already set. The person I spoke with said they would put me in touch with higher management and NO ONE bothered to contact me to resolve the issue.
2. When phoning Mirraw to place my order, I asked the agent over the phone if I could give my exact measurements and if the dress could be tailored to my exact measurements and she said no. She said the dress comes as is. If you look on the website, it says they charge 1$ for stitching and that modifications can be made. Another lie!
3. My dress DOES NOT look like the picture or photos found online on their website. This is false advertisement. My dress looks like a cheap Halloween costume. There is no rooshing of the material on the sides as depicted on the picture and it looks like it’s made out of tulle - the stuff that most expensive wedding dresses have on the inside of the dress to bulk up the dress. The beads are huge and do not look like the dainty beads seen on the photos. The dress is super heavy and really big. I also asked the woman on the phone to at least ensure that my dress would match my height (5 foot 2 inches) and she understood and reassured that they would be able to at least tailor the hem height. This was not done either. So if I want to actually wear the dress, I’ll have to pay MORE fees to get it altered because Mirraw didn’t do what they were supposed to do, which was to ensure that the hem was altered to fit my height.
4. On top of paying express shipping and handling fees, I paid almost 89$ in DHL fees when I got the dress.
5. The dress and it’s material was all wrinkled and bent when I got it. It was also stiff.
I honestly have no words. If I alter the dress, it will costs me more. If I send it back, it will cost me too much in fees to send it. All I know is that I am NEVER shopping from Mirraw ever again and I DO NOT recommend them to anyone as they messed up in so many ways. I will not have to purchase another dress and postpone and cancel the legal marriage date because there’s no way I can wear this Halloween costume to the courthouse.
Lesson learned: don’t buy from online and don’t buy from Mirraw, they do not specialize in Islamic wedding dresses. The quality of their products is below poor. I hope no one else has to go through what I just did.
I rate them a 0/5.
×